Common Questions
Frequently asked questions
General
1. What is GooGo?
1. What is GooGo?
2. Is GooGo free to use?
2. Is GooGo free to use?
3. Which areas do you currently operate in?
3. Which areas do you currently operate in?
Using the app
1. How do I place a delivery order?
1. How do I place a delivery order?
2. What can I send with GooGo?
2. What can I send with GooGo?
3. How does the Name Your Price feature work?
3. How does the Name Your Price feature work?
4. Can I track my delivery in real time?
4. Can I track my delivery in real time?
Account & data
1. Do I need an account to use GooGo?
1. Do I need an account to use GooGo?
2. How is my personal data stored?
2. How is my personal data stored?
3. Can I delete my account and data?
3. Can I delete my account and data?
Troubleshooting
1. My rider isn't moving on the map. What should I do?
1. My rider isn't moving on the map. What should I do?
2. My order shows delivered but I haven't received it. How do I fix this?
2. My order shows delivered but I haven't received it. How do I fix this?